SAP Knowledge Base Article - Public

2407291 - Admin delegated workflow not going to Delegatee


Auto delegated workflow is not going to delegatee and stays with approver itself.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Login as Admin
  2. Goto Manage Data> create Auto delegate Config > assign Auto delegation to any approver
  3. Login as random employee and raise the workflow
  4. Workflow is still with approver and is not auto delegated to delegateee


The triggered workflow is configured with "Is delegate supported"=No or the Approver from whom the workflow should go to delegatee is missing below permisison:

Manage Workflows > Allow Auto Delegation



In order to be delegated the workflow needs to have the "Is delegate supported"=Yes.  To check if the workflow triggered has the correct configuration you can follow the below steps:

  1. Configure a rule trace following the KBA 2257064 - Employee Central - Business Rule Execution Log
  2. Trigger the workflow 
  3. Download the rule trace and check the last workflow that was set 
  4. Go to Manage Organisation, Pay and Job Structures
  5. Search for the workflow mentioned in the rule trace 
  6. Make sure the workflow has the correct configuration "Is delegate supported"=Yes

In case the above configuration is correct we need to make sure the Approver from whom the workflow is redirected to Delegatee has the 'Allow Auto Delegation' permission.

  1. Go to Manage Permission Roles
  2. Go to permisison role for Approver and provide him permission as below:
  3. Manage Workflows > Allow Auto Delegation.

See Also

2080882 - Employee Central - Workflow Delegation


Delegation, Workflow, Auto Delegation, permission for Auto Delegation, wrong approver, not going to correct approver, delegation not working , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions