Symptom
Auto delegated workflow is not going to delegatee and stays with approver itself.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HXM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Login as Admin
- Goto Manage Data> create Auto delegate Config > assign Auto delegation to any approver
- Login as random employee and raise the workflow
- Workflow is still with approver and is not auto delegated to delegateee
Cause
The triggered workflow is configured with "Is delegate supported"=No or the Approver from whom the workflow should go to delegatee is missing below permisison:
Manage Workflows > Allow Auto Delegation
Resolution
In order to be delegated the workflow needs to have the "Is delegate supported"=Yes. To check if the workflow triggered has the correct configuration you can follow the below steps:
- Configure a rule trace following the KBA 2257064 - Employee Central - Business Rule Execution Log
- Trigger the workflow
- Download the rule trace and check the last workflow that was set
- Go to Manage Organisation, Pay and Job Structures
- Search for the workflow mentioned in the rule trace
- Make sure the workflow has the correct configuration "Is delegate supported"=Yes
In case the above configuration is correct we need to make sure the Approver from whom the workflow is redirected to Delegatee has the 'Allow Auto Delegation' permission.
- Go to Manage Permission Roles
- Go to permisison role for Approver and provide him permission as below:
- Manage Workflows > Allow Auto Delegation.
See Also
Keywords
Delegation, Workflow, Auto Delegation, permission for Auto Delegation, wrong approver, not going to correct approver, delegation not working , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC , Employee Central , LOD-SF-EC-RBP , Roles & Permissions (EC Core only) , How To