SAP Knowledge Base Article - Public

2408710 - Email notification for cancelled requisitions - Recruiting Management

Symptom

During approval process of job requisition, if it is cancelled, no email notification is sent to the recruiting users who took part in the approval process.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

In the approval workflow of a requisition, a recruiting operator cancels the requisition.

Resolution

We have a standard email trigger in Admin Center > Recruiting Email Triggers > Requisition Closed. This email will be triggered when job requisition has changed from an approved state to a closed state (please note that requisition state is different from the status dropdown field in requisition form). See KBA 2741548 for explanation.

Since cancelled requisition is no yet approved (on pre-approved state), this email notification will not trigger for this scenario.

There's is currently no email notification trigger for cancelled requisitions. You may raise this as an enhancement idea through Customer Influence tool. See KBA 2090228 for reference on how this works.

See Also

2741548 - Job Requisition System Statuses (Pre-approved, Approved and Closed)
2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

Email Notification Trigger Cancelled Job Requisition , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions