SAP Knowledge Base Article - Public

2408721 - Missing CSRF Token

Symptom

"Missing CSFR Token for URI request: [process]" happens on the Learning application.

Environment

SAP SuccessFactors Learning

Cause

CSRF error can appear when CSRF Token is missing in the request header, It can happen for multiple reasons including issue with some specific browser versions, page loading taking time etc.

Resolution

It has to be fixed by engineering on a case to case basis for each of the reported instances if replicable consistently.

We would either need to access to environment wherethe issue is  happening consistently or network traces.

Note: If the Learning system is opened in one browser and the user is in the Learning admin UI and the system is opened in another tab/window and the user first accesses the Learning user, then accesses the Learning admin side, the "Missing CSFR Token" error would be seen. In this scenario, it is not supported.

See Also

To collect network traces please see:

Firefox:

https://launchpad.support.sap.com/#/notes/2269682

Chrome:

https://launchpad.support.sap.com/#/notes/2272657

Keywords

Missing, CSRF, Token, error, learning, steps, , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions