Symptom
SAP BusinessObjects Cloud breaks when email of ADMIN user is changed.
Creating a new user with email user1@example.com receives "A user with email user1@example.com already exists"
user1@example.com receives "258 – insufficient privilege: Not authorized"
user2@example.com receives "258 – insufficient privilege: Not authorized"
Environment
- SAP BusinessObjects Cloud
Reproducing the Issue
- Log in as ADMIN using email user1@example.com
- Remove user with email user2@example.com
- Save the change
- Update the email address of ADMIN to user2@example.com
- Save the change
- Try to create a new user with email user1@example.com and receive "A user with email user1@example.com already exists"
- Log out as ADMIN
- Try to log in as user2@example.com and receive "258 – insufficient privilege: Not authorized"
- Try to log in as user1@example.com and receive "258 – insufficient privilege: Not authorized"
Cause
Email of ADMIN user in an active tenant cannot be changed
Resolution
- Contact SAP Product Support using component LOD-ANA-BI
- Ask to have the email address of the ADMIN user restored to the original
- Ask to have any other failing users repaired
See Also
- SAP BusinessObjects Cloud Help portal
- SAP BusinessObjects Cloud Community Network portal
- SAP BusinessObjects Cloud & SAP Digital Boardroom Ideaplace forum (for raising enhancement requests)
- Watch these videos to help start your journey with SAP BusinessObjects Cloud
- SAP BusinessObjects Cloud new user handbook
- SAP BusinessObjects Cloud connecting to on-premise data
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Keywords
EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, C4P, Cloud4Analytics, CloudforAnalytics, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, 258, privilege, user, account, email, login, logon, failed , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem