SAP Knowledge Base Article - Public

2409741 - Customizing Workflow Email Notifications - EC

Symptom

  • Does the change of a template affect other countries/regions?
  • Is it possible to add a custom email notification workflow specific to a legal entity?
  • Is it possible to customize an Email Notification after a certain workflow has been completed?
  • Does adding a URL link for a particular email notification affect other countries and regions as well?
  • In a custom MDF scenario, is it possible to add a link to another MDF object in the e-mail notification?
  • Is it possible to add multiple templates for the step of a workflow?

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Resolution

  • Is it possible to customize an Email Notification after a certain workflow has been completed, for example, the Workflow Action Approval Notification?

Yes, this customization is available via:

    1. Admin Center > Company Settings
    2. E-mail Notification Templates Settings
    3. Click on the workflow template you wish to update.
    4. For more information, please refer to KBA 2087503.
  • Does the change of template affect other countries/regions?

It is possible to change the email notification template per Locale, which means it is feasible to change the wording of the notification for each of the locales you have enabled.
For more information refer to KBA 2087932.

  • Does adding a URL link for a particular email notification, affect other countries and regions as well?

Email Notifications are not "country" based.

  • Is it possible to add custom email notification workflow specific to a legal entity?

No, it is not possible to add a custom email notification workflow specific to a legal entity.In a custom MDF scenario, is it possible to add a link to another MDF object in the e-mail notification?

  • In a custom MDF scenario, is it possible to add a link to another MDF object in the e-mail notification?

      It's not possible to add a link from another custom object on the email notification triggered by a different custom MDF object

  • Is it possible to add multiple templates for the step of the workflow?

      No. You can only create one template for each step of the workflow.

Keywords

email notification template, e-mail, work flow, EC, custom, settings, locale, success factors, sf , KBA , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions