SAP Knowledge Base Article - Public

2409944 - Calculation of Fields Requested Start' date and 'Requested End' date


You are using work tickets and want to know how the 'Requested Start' date and 'Requested End' date are populated.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work centre.
  2. Select the Work Tickets view.
  3. Open a ticket.
  4. Select the Service and Repair facet.
  5. Add an item.
  6. You see that the fields 'Requested Start' date and 'Requested End' date are automatically populated and you want to know where the data is fetched from.


This is expected system behaviour.


The field 'Requested Start' date is calculated by adding two days to the ticket creation day and the field 'Requested End' date one day after that.

Please note that when new items are created for the ticket, then item requested date is taken over from Header level dates.


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