Symptom
Details under ERP Sales Documents in Sales Document(Opportunities, Sales Quotes) facet in Cloud for Customer are missing.
Environment
- SAP Hybris Cloud for Customer
- SAP ERP
Reproducing the Issue
Logon to your Cloud for Customer tenant.
For Opportunities:
- Go to the Sales work centre.
- Go to the Opportunities view.
- Select an Opportunity.
- Go to Sales Documents tab.
- Under ERP Sales Documents , details will be missing(except Document ID and Document Type).
For Sales Quotes:
- Go to the Sales work centre.
- Go to the Sales Quote view.
- Select a Sales Quote.
- Go to Sales Documents tab.
- Under External Followup Documents , details will be missing(except Document ID and Document Type)
Cause
You have not created the necessary communication arrangement.
Resolution
- Create the Communication Arrangement 'Sales Document Query in SAP ERP' on your system.
- Activate Communication services available in this : 'Query Customer Quotes in SAP ERP' and 'Query Sales Orders in SAP ERP'.
- 'Query Customer Quotes in SAP ERP' is used to retrieve the details of Quote(Created from Opportunity).
- 'Query Sales Orders in SAP ERP' is used to retrieve the details of Order(Created from Opportunity or Quote).
Keywords
SAP, ERP, CPI, Integration , integrated , integrating , iflow , xml, idoc, quote , order , opportunity , id , sales , service , document , missing , error, unable , details , ca, web service , communication , arrangement , service , query , pricing , A2X, A2A , synchronous , asynchronous . hybris, cloud for customer , C4C , PI , middleware, configured , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To