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SAP Knowledge Base Article - PreviewSymptom
One of the following errors occur when trying to forward a work item (e-mail/fax/letter) to a group.
"Unable to dispatch e-mail, fax, or letter" (CRM_IC_AUI 002)
"Unable to forward inbox item of type 'E-Mail' with description ‘xxx'" (CRM_IC_AUI 013)
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
CRM_IC_AUI 013, CRM_IC_AUI 002, inbox search, interaction center, SAP_WAPI_RESERVE_WORKITEM, CL_CRM_AUI_WI, DISPATCH_ITEM , KBA , CRM-IC-UNI , Agent Inbox , Problem
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