2410991 - java.lang.NullPointerException: ComponentModuleVOX.getLaunchType() error - LMS

Error is encountered during the following scenarios:

• Accessing a user's learning plan
• Completing a course which may cause the item not to be recorded 
• After an upgrade or release
• Searching an item in the catalog
• Accessing Learning
• Not able to search users

Error: java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.component.valueobject.ComponentModuleVOX.getLaunchType() of an object loaded from local variable 'componentModuleVOX'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning Management System

1. Login to LMS as Admin or User
2. Navigate the system and perform an admin task such as viewing a user's Learning Plan and/or Learning History within their profile
3. Error will appear when perform admin tasks

Database Indexes were not validated during the upgrade in customer's instance.

1. Create a support case with Product Support with the complete details of the issue (replication steps, complete screenshot of the error, LMS URL, LMS environment).
2. Support Engineers will request the rebuilding of indexes and/or to check and fix for invalid objects in the database to the Operations Team via a JIRA assigned to the Product Operations DB Engineering team.
3. The validation of indexes should be a mandatory part of LMS upgrades.

SF, Success Factors, LMS, learning, java, NullPointerException, ComponentModuleVOX, COSD-9626, database, invalid objects, index, rebuild , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-DB , DB Data & Services , Problem