SAP Knowledge Base Article - Public

2411491 - Unable to add Return to Work for employees with old LOA record


  • Unable to add return to work record for users with existing LOA record post-Time Off for LOA implementation
  • LOA requested through Take Action > Manage Leave of Absence legacy option is not available on Time Off Workbench

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SAP SuccessFactors Employee Central

Reproducing the Issue

1. Go to Job Information History of the the employee who is on leave.

2017-01-05 21_31_40-JobHistory_LOA_U1.png

2. Click on Insert New Record and notice that Leave of Absence and Return to Work events are grayed out.

2017-01-05 20_54_41-SuccessFactors_ People Profile_InsertNewRecord.png

OR go to Time Off Workbench to check and edit the existing LOA record for the employee.

2017-01-05 21_35_35-SuccessFactors_ People Profile_LOA_U2.png


Time informationWorkbench_U21png.png


This is an expected behavior as Manage Leave of Absence options are no longer supported when People Profile and Time Off for LOA is activated, hence, it will no longer be possible to add a return to work record through the Job History (either Insert New Record / Job History import). Please see KBA 2354737 for further information.



  1. Create a Time Profile and assign the LOA time types to the Time Profile through Admin Center > Manage Time Off Structures

    2017-01-05 21_43_20-SuccessFactors_ Manage Time Off Structures_TimeProfile.png

  2. Assign the Time Profile to the employee on the start date of the LOA record

    2017-01-05 21_47_36-_LOATP_Assignment_U3.png

  3. Go to Leave of Absence > Administer Time to request for LOA

    Time information for User_WorkbenchNew_U4.png

  4. Click on Edit link for the LOA request then set an actual return date

    Time information for user_LOAActualReturnDate_U5.png

  5. Upon update, a return to work record should be created on the job history of the employee.

    People Profile_JobHistoryUser_U7.png

See Also

2318854 - Employee Central - Time Off

2354737 - Leave of Absence Not Working From Take Action Screen


Leave of Absence, LOA, Manage Leave of Absence, Time Off for LOA, Workbench, Return to Work, People Profile , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EC-JOB , Job Information , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions