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2412449 - getTotalPhysicalMB windpapi API crash in Lumira Desktop

Symptom

SAP Lumira Desktop shows an error message and crashes during startup for non-admin users; it only works with an administrator account. The following error message pops up:

An error has occurred. See the log file <PATH_TO_LOG_FILE>

The log file generated during crash contains the following error messages:

!MESSAGE Could not bind a reference of component com.sap.ip.bi.base.application.DeclaredServiceActivator.

!MESSAGE Application error

!STACK 1

java.lang.UnsatisfiedLinkError: com.sap.hilo.security.encryption.internal.windpapi.JniFacade.getTotalPhysicalMemoryInMB()J

In the Event Viewer, the following entries can be found:

Warning: AppSense Application Manager denied execution of <USER WORKING DIRECTORY>\appdata\roaming\.sapvi\configuration\org.eclipse.osgi\bundles\626\1\.cp\native\hilo_windpapi.dll


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Environment

 The application is delivered via Citrix Xenapp, however the privilage-related root cause can be reproduced in other environments running AppSense Application Manager.

  • SAP Lumira Desktop
  • Citrix Xenapp 6.5
  • AppSense Application Manager
  • Microsoft Windows Server 2008 R2 hosting Citrix

Product

SAP Lumira, desktop edition 1.0

Keywords

KBA , BI-LUM-DIS , Lumira Desktop/Discovery , Problem

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