2412572 - What to do when the catalog is not reachable or the item transfer is not possible?

You try to call a Catalog (punch out or SRM-MDM) from an SRM document but you cannot reach it. In other cases you try to transfer an item from a Catalog but the transfer fails. Depending on the catalog you can have the following symptoms:

•  By calling the catalog you can see

Case 1.1: White Screen or Blank Page

Case 1.2: Network error message

Case 1.3: Java Error Message in case of SRM-MDM Catalog

Case 1.4: In case of SRM-MDM Catalog the following error message: "Cannot run Catalog application; contact your system administrator" or "login failed"

Case 1.5: Login failed error or - in case of SRM-MDM catalog - the Configuration UI

• Trying to transfer items from the catalog the following problem occurs

Case 2.1: Incomplete item in catalog...

Case 2.2: BSP Error message

Case 2.3: Page not found

Case 2.4: Logon pop-up

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SAP NetWeaver Master Data Management for catalog management 3.0 ; SAP NetWeaver Master Data Management for catalog management 7.01 ; SAP NetWeaver Master Data Management for catalog management 7.02 ; SAP Supplier Relationship Management all versions ; SAP enhancement package for SAP Supplier Relationship Management all versions

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