SAP Knowledge Base Article - Preview

2412596 - Software Update Manager (SUM) UI fails to start in Windows Environment


Software Update Manager (SUM) UI does not start when you launch it from a compatible bowser. 
The below error is located in the SAP HostAgent Log (<path to hostctrl/work/sapstartsrv.log)

[Thr 8824] *** ERROR => CommandImplnt::Execute: Failed to load profile for user <Domain>\<sidadm> [CommandImpln 304]
[Thr 8824] *** ERROR => NtCreateProcess: Ensure that the "Replace a process level token" user right is assigned. CreateProcessAsUser(NULL, <Path to SUM>\SUM\sdt\exe\SLProtocol.bat "jvm6">): A required privilege is not held by the client. [CommandImpln 1575]
[Thr 8824] *** ERROR => CommandImplnt::Execute: NtCreateProcess failed [CommandImpln 409]
[Thr 8824] *** ERROR => LoadProfile: NetUserGetInfo: unknown error (rc = 1326) [CommandImpln 1184]
[Thr 5060] *** ERROR => Failed to start command <Path to SUM>\SUM\sdt\exe\SLProtocol.bat [OperationCom 620]
[Thr 5060] *** ERROR => OperationCommand::Execute(): StartCommand failed [OperationCom 200]



  • SUM 1.0 SP16 and above
  • SUM and SAPHostAgent is running on a Windows Environment.


SUM, UI, saphostagent, saphostctrl, SUMJAVA, SUMSTART, profile, CreateProcessAsUser, NtCreateProcess, CommandImplnt, OperationCommand , KBA , BC-UPG-SLC , Software Logistics Controller , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CCM-HAG , Host Agent , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.