SAP Knowledge Base Article - Public

2413071 - Unassigned Contacts from an Account do not have Job Tilte , Function, Department, Email ID and Phone Number Displayed

Symptom

When a contact is removed from an Account, you noticed that some of the contact's details such as Job Title, Department, Email ID and Phone Number are deleted from the contact.

Reproducing the Issue

  1. Go to the Customers work centre.
  2. Go to the Accounts view.
  3. Select the Contacts facet.
  4. Remove the contact associated with the Account.
  5. Go back to the Contacts and search for the contact just deleted.
  6. Notice that the above named fields are now empty and read-only.

Cause

This is the desired behaviour as this information is not specific for the contact, but rather it is specific for the relationship between contact and account, meaning that should the contact be removed from the account, this information will be deleted from the contact. For that reason, it is mandatory to assign an account if you wish to maintain the above mentioned data for the contact.

Resolution

This is expected system behaviour.

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1.0 (old) ; SAP Cloud for Customer core applications 1.5 (old) ; SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer, core applications 2.0 (old)