Symptom
User unable to login to LMS as he gets the below validation error message:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Resolution
Please contact your system adminstrator to unlock the account.
Administrators can login as LMS adminstrators and follow the below steps:
- Navigate to Users and search for the user who is locked.
- Navigate to the bottom of the page and see the "Locked" toggle, here you can use the toggle to unlock the account.
- Click on "Save"
After saving, the user should be able to log in.
Keywords
locked user, user account is locked, unable to login, locked, locked by the application
, KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To
Product
SAP SuccessFactors Learning all versions