2413158 - Unable to Add User in Operators Field

Symptom

Recruiting User is unable to search and assign any user in the Operator field and Operator Team field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Search is not working while trying to assign users.

Environment

SAP SuccessFactors Recruiting Management

Cause

This happens because the particular Recruiting User does not have the basic User Search permission.
The search may also be restricted if the user is part of a permission role which has been assigned a Target Population

Resolution

To resolve the issue, go to the RBP permission for the corresponding User Role and grant the permission for 'User Search' under 'General User Permission'

Once permission granted, the Recruiting user will be able to search and assign users.

Secondly, check if the user is part of a Permission Role. If they are, navigate to the role itself in Manage Permission Roles and check if there is a target population assigned:

Target Population.png

If you do not wish to have the permission restricted to a target population, you can change this by clicking on 'Edit Granting'

Edit Granting.png

Here, you can set this to 'Everyone' so that this permission role is not restricted to target users.

To avoid conflicts with existing permissions, it's a best practice to create a new Permission Role, and grant this Role access to User Search permission only. Set the Target Population for this Role to Everyone.

Keywords

Search User; Assign Operator; Assign Recruiting User; Add User; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , How To

Product

SAP SuccessFactors Recruiting all versions