SAP Knowledge Base Article - Public

2413413 - Writing Assistant puts quotes on the same line - Performance Management


Adding quotes in the Writing Assistant has different behavior in PMv12a than 360 reviews.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Multi Rater

Reproducing the Issue

  1. Open the Writing Assistant in a PMv12a form;
  2. Add a quote from the Writing Assistant;
  3. Click on 'Place Quote' but do not close the Writing Assistant;
  4. Add a Second quote and then close the Writing Assistant.

V12A 1.png

The result is that the quotes get placed on the same line:

VPMV12A 2.png

In 360 reviews the behavior is such that the quotes get placed on seperate lines when performing the above steps:



This is the current system behaviour of the tool for PMv12a forms.


If you wish for the teasers/quotes to appear on separate lines in PMv12a, you will need to do the following:

  1. Open the Writing Assistant and click on a teaser/ quote;
  2. Click on Place Text and close the window;
  3. Add additional text or additional comment under the teaser/ quote and when you open the assistant again and add another teaser it will automatically move to the next line;
  4. Important: If you are not adding any additional text after selecting a quote, then you will need to manually move the cursor to the next line (or press return) in order for the next quote to appear there;
  5. If you do not move the cursor, or make further comments, then the next quote you add will appear directly after the previous one on the same line.

Note: You need to have the Writing Assistant enabled in Provisioning in order to use the tool. If you do not have this feature available, please open a case with Support to have this enabled.

See Also

KBA 2086614 - Writing Assistant & Coaching Advisor For Competencies & Behaviors - Competencies


Writing Assistant, puts, quotes, same line, performance management, coaching, give advice, advisor, competencies, behaviors , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-PM-360 , 360 Reviews , Problem


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