2413496 - Changing the interval of the Outlook Addon auto sync

You recieve an incident from a customer asking if the interval of the Auto Sync in the Outlook Addon can be changed.

The Sync is by default set to occur every 2 minutes. Some customers may wish to increase the duration between synchorisations. This is possible by updating the registry of the Addon.

To do this, carry out the following steps:

- Copy the following script into notepad or wordpad. This can also be found in attachments:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\SAP\Business ByDesign FrontEnd\CD\ClientConfig\Trace]
"NotificationPollingInterval"="120000"

- For NotificationPollingInterval, replace 120000 with 300000. This signifies 5 minutes, the longest interval you can set here.

- Following this, save the file to desktop but change the file extension from ".txt" to ".reg", then double click the file and accept the following changes.

- Doing this will update the Outlook Addon with the new value.

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