2413513 - How to Enable Service Agents to Record Absences via an ESS Activity

You have one or both of the following requirements:

• To enable service agents to record their absences via an ESS activity
• To enable resource managers/project managers to record them from the resource profile

SAP Business ByDesign

1. Go to Business Configuration work center
2. Select Implementation Projects view
3. Select Edit Project Scope
4. Go to the Questions step
5. Select Human Resources
6. Select Time and Labor Management
7. Select Time Recording

You can scope the below question to enable service agents so record their absences via an ESS activity:

"Do you want your service agents to record absences without any approval workflow using employee self-service?"

Please note that this initiates a lean version of a leave request with the following characteristics:

• It does not go for approval
• A specific time type cannot be specified while applying for leave - it uses the SAP standard time type for such leave requests
• It cannot be set up for collision with time types of other categories, like e.g. productive times
• It is like an information about service agents unavailability for work and therefore useful from the service agent's availability calendar perspective only

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