SAP Knowledge Base Article - Public

2414012 - Hierarchy Based Approvals (HBA) tab keeps loading and doesn't open

Symptom

When accessing the Approval or Approvals tab the system shows the "loading" icon and never fully loads. We can access the forms correctly by clicking on Direct Reports or Entire Organization but the Approvals don't load.

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"

Environment

  • SAP SuccessFactors HCM Core
  • Talent Management
  • Compensation

Cause

In the logs we can see an error pointing to a permissions issue:

10:26:49,594 ERROR [FBCompHierarchyApproval][87.198.171.156][100076][CompanyID,CompanyName,stg4sfv4_STOCKPM4707.,dbPool1,suerID,username,en_US,sysadmin] User does not have the permission to view document!

Resolution

Rollup Reports needs to be enabled on Compensation Home > Your template > Plan Setup > Advanced Settings so we will be able to fully use the Approvals tab.

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Keywords

Approval, Approvals, Rollup, HBA, Hierarchy Based Approvals, Planning,sf, success factors , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM all versions