SAP Knowledge Base Article - Public

2414757 - Address History Records Deleted When Oldest Record Deleted - EC

Symptom

This Knowledge Base Article will explain why, in the SuccessFactors Employee Central People Profile, all Address History records get deleted when the oldest record is deleted.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • Employee Central
  • People Profile

Reproducing the Issue

  1. Navigate to the Address block of a user.
  2. Add a record with Same country but different: Present date; Different state, street and House #; Future date; Different state, street and House #; Past date; Different state, street and House #;
  3. Click on History.
  4. Navigate to last record.
  5. Delete this last record. 
  6. All 3 records get deleted. 

Resolution

  • This is expected behavior in the Address Information portlet.
  • When deleting a past record from history then it is expected to delete all the next records.

Keywords

ECT-53737, history, data, address information, SF, Success Factors, disappear, EC, gone , KBA , LOD-SF-EC , Employee Central , LOD-SF-EC-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions