SAP Knowledge Base Article - Public

2415323 - Getting "Attached pdf can not pass the validity check" error message when uploading PDF Forms - Onboarding

Symptom

When trying to upload PDF Forms, Customer is getting an error "Attached pdf can not pass the validity check".

Environment

SAP SuccessFactors Onboarding - All versions

Reproducing the Issue

When you go to Onboarding > Settings > PDF Forms and try to create new forms, you will be receiving this error "Attached pdf can not pass the validity check."

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Cause

The reason why this is happening is because the PDF you are trying to upload is a "Secured" PDF File.

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Resolution

To resolve this, just upload an "Unsecured" PDF File.

Keywords

PDF ; Forms ; attach ; Secure ; unsecure ; upload pdf ; form ; error ; validity check , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions