2416059 - Connector Error - Problem connecting to SFTP Server. Please check your FTP Connection Settings

• LMS connector did not execute as expected
• The following error is reported:

Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.

SAP SuccessFactors Learning

There are, or were, specific configuration missing from FTP connection

Review the configuration of the ftp connection:

1. Navigate to System Administration > Configuration > System Configuration
2. Select CONNECTORS configuration and review the below properties:
   
   connector.ftp.server=
   connector.ftp.port=22
   connector.ftp.userID=
   connector.ftp.password=
   
   
3. Ensure the properties configured here will enable the connector to connect and fetch the files from the ftp folder specified

Details of each property is as:

connector.ftp.server - this is your sftp url
connector.ftp.userID - this is login username for sftp
connector.ftp.password - this is the password for the sftp username

Note: Once the password is entered into the property and changes applied, the password will be encrypted.

KB article 2318341 - LMS Connectors Knowledge Support and Tips > section 4. Connectors Configuration LMS

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