SAP Knowledge Base Article - Public

2416059 - Connector Error - Problem connecting to SFTP Server. Please check your FTP Connection Settings


  • LMS connector did not execute as expected
  • The following error is reported:

Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out.


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There are, or were, specific configuration missing from FTP connection


Review the configuration of the ftp connection:

  1. Navigate to System Administration > Configuration > System Configuration
  2. Select CONNECTORS configuration and review the below properties:



  3. Ensure the properties configured here will enable the connector to connect and fetch the files from the ftp folder specified

Details of each property is as:

connector.ftp.server - this is your sftp url
connector.ftp.userID - this is login username for sftp
connector.ftp.password - this is the password for the sftp username

Note: Once the password is entered into the property and changes applied, the password will be encrypted.

See Also

KB article 2318341 - LMS Connectors Knowledge Support and Tips > section 4. Connectors Configuration LMS


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