SAP Knowledge Base Article - Public

2416645 - Cancellation Workflow Email Notification is sent on Editing Pending Time off Request


Cancellation workflow email notification is sent on editing pending Time off request.

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SAP Successfactors Employee Central - Time off

Reproducing the Issue

First Scenario:

  • Go to an employee’s Time off page -> Click on edit of an existing leave request pending for approval.


  • Add/Edit the comment-> Click on Submit.


  •  A cancellation workflow is sent to the employee and the manager.


Second Scenario:

  • Edit and cancel a pending leave (cancellation workflow also activated)
  • Two cancellation notifications are sent (only one should be sent for the pending cancellation)


This is currently an expected behavior.
An enhancement request "TIM-5561" has been created with the product management to suppress this incorrect second notification. 

You can vote for this influence request below:

You can track the release of this Enhancement by checking the release notes in each release for TIM-5561 or by reaching out to your CSM/ Support Hotline.


Time off email notification Wrong notification Workflow cancellation Correct Employee Time Cancellation workflow Pending Time off Leave request TIM-5561 , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC , Employee Central , Problem


SAP SuccessFactors Employee Central all versions