SAP Knowledge Base Article - Public

2416645 - Cancellation Workflow Email Notification is sent on Editing Pending Time off Request

Symptom

Cancellation workflow email notification is sent on editing pending Time off request.

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Environment

SAP SuccessFactors Employee Central - Time off

Reproducing the Issue

First Scenario:

  1. Go to an employee’s Time off page -> Click on edit of an existing leave request pending for approval.
  2. Add/Edit the comment-> Click on Submit.
  3. A cancellation workflow notification is sent to the employee and the manager.

    3.jpg

    Second Scenario:

    • Edit and cancel a pending leave (cancellation workflow also activated)
    • Two cancellation notifications are sent (only one should be sent for the pending cancellation)

    Cause

    This is currently an expected behavior.

    Resolution

    • This behavior will be enhanced in 2H 2025 release with the enhancement "TIM-5561".
    • After the enhancement, only one email will be sent.

    Keywords

    Time off email notification Wrong notification Workflow cancellation Correct Employee Time Cancellation workflow Pending Time off Leave request TIM-5561 , KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC , Employee Central , Product Enhancement

    Product

    SAP SuccessFactors Employee Central 2005