SAP Knowledge Base Article - Public

2416943 - Wrong translation when switching language in Email Notification Template page


  • Wrong translation when switching language in email notification template settings
  • After switching to another language in email notification template settings, the template is not translated into the expected language

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM

Reproducing the Issue

  1. Navigate to Admin Center > Email notification template settings
  2. Select a notification from the list on the left
  3. On the right panel, select another locale from the drop down menu and click "switch to"
  4. The Body and/or Subject of the email are not translated in the expected locale, but instead shows another language


  • If you see the text "You do not have a template created for the selected language, this is the recommended XXXXX locale template", then this could be a code defect
  • If you don't see the text "You do not have a template created for the selected language, this is the recommended XXXXX locale template" this could mean that the template was overwritten by another user in the past with the wrong locale or could be caused by a refresh. 


  • For the scenario where you do see "You do not have a template created for the selected language, this is the recommended XXXXX locale template", it would need to be investigated by support. For this scenario you can open a support case for assistance.

  • For the scenario where the template for the locale was overwritten by mistake, support can help you retrieve the default localised templates and import them into the system. (For Platform Support Team, please see internal memo)

  • You can also check / reset the tokens following the below steps:

    1. You will need to have English Debug enabled for the duration of the exercise so that you can see the key name for the affected email(s). Typically English Debug would not be enabled by default in the instance. To enable this, please follow the steps in KBA 2576325. You only need to select English Debug locale from manage language page. To ensure that changes will take effect in the system, we recommend to logout and log back in to the system to see "english debug" option when switching languages for your profile.
    2. Next step is to identify which tokens are being used for the email notification templates that are not translating. After logging into the instance, change your language to English Debug and navigate to Admin Center > Email notification template settings. 
    3. Select the notification email templates that are affected and provide the key value from the subject or body sections:

      Key for 3 tier.png

      In the above example, the subject key is "Document_Reject_SUBJ" and the body key is "DocumentReject_BODY".

    4. Once you have the key(s) you need the text for,  you can follow the steps in KBA 2576546 - Using the Manage Language Feature to Change Labels in SuccessFactors to update the translations.

See Also

2087932 - Updating E-mail Templates for Multiple Languages - Email Notifications - SAP for Me


Email notification, Admin Center, locale template, Admin Tools, English Debug, Document_Reject_SUBJ, DocumentReject_BODY, translation, token, , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem


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