SAP Knowledge Base Article - Public

2417185 - Failed to create user on Cloud ID tenant when creating a user in SAP BusinessObjects Cloud


  • In SAP BusinessObjects Cloud you create a new user with a valid email address using the menu Security > Users. After saving the account the following error appears:

Failed to create user on Cloud ID tenant: Errors occurred while creating object 3_001_cloudIdService of type xshttpdest in package with activation: An error occurred during activation of : Validation error: Value of variable "host" is not or only partly set.

In the menu System > Monitor > Traces you will see the following information in the stack:



  • SAP BusinessObjects Cloud 2016.24.3


Incorrect configuration in the SAP BusinessObjects Cloud Tenant


This problem can only be fixed by the Cloud Operations team. Please create an case with SAP Support using the component LOD-ANA-BI

See Also

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