SAP Knowledge Base Article - Public

2417190 - The Design Tab in E-mail Template Showing HTML Information

Symptom

You are creating an e-mail template and the Design tab shows HTML code of the uploaded file.

Reproducing the Issue

  1. Go to the Sales Campaign Work Center.
  2. Go to the Content View.
  3. Select the New Button and select E-mail template.
  4. Fill the required information and click in Save and Open.
  5. In the Languages form, click in Add link.
  6. Select a file for upload.
  7. Click in the Design tab.
  8. Notice the information showed as HTML tags.

Cause

The uploaded file is not encoded as UTF-8.

Resolution

When saving the template file, you should choose, in the encoding drop down menu, the option UTF-8. Usually by default ANSI is set.

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708