SAP Knowledge Base Article - Public

2417927 - Not Possible to Delete Sales Orders

Symptom

Errors:

The item can't be deleted due to the status of the document.
Deleting data not possible; deletion disabled
The header can't be deleted due to the status.
Save failed
Save could not be executed

while trying to Delete a Sales Order.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales work center
  2. Go to Sales Order view
  3. Locate the line of the concerned Sales Order
  4. Select the trash icon in the line, to Delete

Cause

If the Sales Order has the following parameters, Deletion will not be possible.

  1. Transfer status: In Process/Interrupted/Finished
  2. Status: In Process/Completed
  3. Approval Status: In Approval/In Revision

(or)

If the document has any follow up activities or documents (Sales Order or Sales Quote), or output has been generated.

Resolution

System is behaving as expected. The errors are shown due to one of the above reasons.

See Also

KBA 2532532 - Sales Order Becomes non Editable After you Select Save

Keywords

KBA , SRD-CC-FED , Feeds , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions