2418410 - Tickets Does not Appear When Simulating a Call from Live Activity

When simulating a call from Live Activity. The user noticed that no tickets from the customer is showing in the adaptor

1. Open the Live Activity
2. Simulate a call from a Customer that has tickets
3. The Tickets is not showing

The user should have access to Queue tab, otherwise it will not show the Tickets in the adaptor.

1. Go to the Administrator Work Center.
2. Go to the Business users View.
3. Select the user.
4. Edit access rights.
5. Go to the Work Center and View Assignments Tab.
6. Search for the Service.
7. Add the Queue tab.
8. Save your changes.

KBA , SRD-CC , Cross Components , How To

SAP Cloud for Customer core applications 1705 (old) ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711