SAP Knowledge Base Article - Preview

2418537 - Ticket Interactions Cannot be Added in the Workflow Rules

Symptom

You want to add Interaction notes as a placeholder in the ticket workflow rule, but it is not available.


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Product

SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1708

Keywords

KBA , SRD-CC , Cross Components , How To

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