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SAP Knowledge Base Article - PreviewSymptom
You want to add Interaction notes as a placeholder in the ticket workflow rule, but it is not available.
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Environment
SAP Cloud For Customer
Product
SAP Cloud for Customer core applications 1611 ; SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1708
Keywords
Placeholder Not Available, Workflow rules , KBA , LOD-CRM-WKF , Workflow , How To
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