SAP Knowledge Base Article - Preview

2418561 - Account information not recognized: Could not reach CMS '<ServerName>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)

Symptom

  • Cannot login to Central Management Console (CMC)/ BILaunchpad.
  • Error message:  "Account information not recognized: Could not reach CMS '<ServerName>:6400'. Specify the correct host and port and check for network issues. (FWM 20030)"
  • In some cases, CMS.exe is not starting is task manager.


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Environment

SAP BusinessObjects Business Intelligence platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

FWM 20030, communication, CMS DB, CMS database, Network, login, CMC, BILaunchpad, CMS.exe, BI 4.2, BI 4.3 , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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