Symptom
- "Failed to connect to system" error message appears during the following actions:
- Creating:
- new live data connection to HCP
- new model from an existing HCP Live Data connection
- new story from an existing model created from HCP Live Data connection
- Opening:
- model created from HCP Live Data connection
- Additional symptom is the below error message in story builder, when using a model created from HCP Live Data connection as datasource:
"This chart can no longer retrieve data from the datasource."
Environment
- SAP BusinessObjects Cloud
- SAP HANA Cloud Platform
Reproducing the Issue
Workflow1: "Failed to connect to system"
- Logon to SAP BusinessObjects Cloud.
- Create:
- new live data connection to HCP
- new model from an existing HCP Live Data connection
- new story from an existing model created from HCP Live Data connection
- Open:
- model created from HCP Live Data connection
- Observe the error message.
Workflow 2: "This chart can no longer retrieve data from the datasource."
- Logon to SAP BusinessObjects Cloud.
- Open a story.
- Select a chart which has datasource created from HCP Live Data connection.
- Observe the error message in the builder.
Cause
The HCP Database is stopped or deleted.
Resolution
Start or recreate the database.
See Also
- SAP BusinessObjects Cloud Help portal
- SAP BusinessObjects Cloud Community Network portal
- SAP BusinessObjects Cloud & SAP Digital Boardroom Ideaplace forum (for raising enhancement requests)
- Watch these videos to help start your journey with SAP BusinessObjects Cloud
- SAP BusinessObjects Cloud new user handbook
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Keywords
SAP Cloud for Planning, c4p, cloudforplanning, Hana Cloud for Planning, Cloud for Analytics, C4P, Cloud4Analytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, Google, Chrome, memory , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , How To
Product
SAP Analytics Cloud 1.0