Symptom
The following error message is presented when navigating to Learning:
"java.lang.NullPointerException: while trying to invoke the method com.plateausystems.elms.bo.i18n.valueobject.I18nTimeZoneVO.getLabelID() of a null object loaded from local variable 'vo'"
Environment
SAP SuccessFactors Learning
Cause
Time Zone was not set on the user record
Resolution
- Go to Learning Administration
- Go to People > Users and search for the impacted user
- On the user record, find the Preferences tab
- Set a time zone
- Apply Changes
Keywords
java.lang.NullPointerException, error, login, lms, user , KBA , LOD-SF-LMS-USR , User Entity , Problem
Product
SAP SuccessFactors Learning all versions