2419201 - How To - Update a Completed US Form I-9 - Onboarding 1.0 [US I-9]

• Need to update business address for Section 2 of the Form US I-9 in Onboarding
• Onboarding activity is completed, is there anyway to correct the information in the US I9?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

SAP SuccessFactors Onboarding 1.0 - All Versions

Incorrect data entered in US Form I-9 fields in Onboarding panels

For Live Customer(s)

The current build of the system does not support re-routing activity back to New Employee Step or Orientation Step to edit fields with incorrect data. As a work-around we have 2 working solution for this kind of scenario.

Manual US Form I-9 Update

This is only applicable for customers without E-Verify integration.

• Step 1: Download the original signed US Form I-9 in Document Center

• Step 2: Manually update the fields with incorrect value
• Step 3: Scan the form
• Step 4: Upload and attach a memo stating why it needs to be corrected in Document Center

Note

For audit purpose, keep the old US Form I-9 in Document Center

E-Verify Correct Data

If E-Verify process is enabled, please follow the correct way to edit US Form I-9 using the system's workflow, see KBA 2244508 

SAP SuccessFactors, Onboarding, Compliance, US Form I-9, Complete, Finish, Correct Section, Edit Fields, Process, Candidate, Activity, Correct Data, E-Verify, BasicPilot , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , How To