SAP Knowledge Base Article - Public

2419201 - How To - Update a Completed US Form I-9 - Onboarding 1.0 [US I-9]


  • Need to update business address for Section 2 of the Form US I-9 in Onboarding
  • Onboarding activity is completed, is there anyway to correct the information in the US I9?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP SuccessFactors Onboarding 1.0 - All Versions


Incorrect data entered in US Form I-9 fields in Onboarding panels


For Live Customer(s)

The current build of the system does not support re-routing activity back to New Employee Step or Orientation Step to edit fields with incorrect data. As a work-around we have 2 working solution for this kind of scenario.


Manual US Form I-9 Update

This is only applicable for customers without E-Verify integration.

  • Step 1: Download the original signed US Form I-9 in Document Center

  • Step 2: Manually update the fields with incorrect value
  • Step 3: Scan the form
  • Step 4: Upload and attach a memo stating why it needs to be corrected in Document Center


For audit purpose, keep the old US Form I-9 in Document Center


E-Verify Correct Data

If E-Verify process is enabled, please follow the correct way to edit US Form I-9 using the system's workflow, see KBA 2244508 



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SAP SuccessFactors Onboarding all versions