SAP Knowledge Base Article - Public

2419447 - Unable to Purge users using Inactive Date Period (Purge Rule)


  • I have set up a purge rule whereby I want to purge users who are inactive for a certain period. The rule does not trigger any inactive users to be purged when selecting inactive date period.
  • It purges inactive users if Inactive period is set to "N/A"


  • BizX Platform
  • This does not apply to Employee Central Instances

Reproducing the Issue

  1. Navigate to Admin Center > Data Management 
  2. Create New Purge Rule > Purge Inactive User
  3. Select Multiple Users and set the Inactive Date period to your request(eg 90 Days) 
  4. Exclude user depending on the type of request
  5. Select Approver 
  6. Launch


  • The purge rule for inactive date period fails because the company exit date is not configured in the Data Model. 
  • For the DRM user select logic, it will use the company exit date to calculate the inactive time.
  • This needs to be manually selected in Manage Users, If it is not visible in Manage Users then this needs to be configured.


  • Check manage users to see if "Company Exit Date" is selectable. If it is not it needs to be configured in the Data Model.
  • The following needs to be added to the Data Model
  • <standard-element id="companyExitDate" max-length="100" required="false" matrix-filter="false">   
    <label xml:lang="en-US">Company Exit Date</label>


  • You will also need to configure companyExitDate in "sysUserDirectorySetting" and "sysVisableUserDirectorySetting"
  • Here configuration of "companyExitDate" is similar as other elements configuration like username, firstname, lastname, hiredate etc.
  • Simply duplicate one standard element configuration in  "sysUserDirectorySetting" and in "sysVisableUserDirectorySetting", delete the standard element ID and insert companyExitDate 



  • kba_sysUserDirectorySetting.png
  • Upload the newly configured data model to the customers instance via Provisioning
  • You should now see "Company Exit Date" in the customers instance
  • Manually select the date and create the rule again. 
  • This should now find users based on the your query and inactive date period. 


  • Data Retention Management
  • Purge
  • Purge Rule
  • Inactive Users
  • Date Period
, KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-DRM , Data Retention Management , Problem


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