SAP Knowledge Base Article - Public

2419598 - Cannot find an Installation and System when creating a case for SAP Analytics Cloud

Symptom

Cannot find an installation and system (CLO / CLOUD) for creating cases that contain SAP Analytics Cloud product / leading product

Environment

SAP Analytics Cloud (Enterprise)

Cause

An error occurred during the provisioning process and the Installation and System for SAP Analytics Cloud was not created.

Resolution

If you notice a missing SAP Analytics Cloud tenant when creating a support case according to article 1296527, perform the following steps and then contact SAP:

  1. Search for the missing tenant in the System Data application according to article 2241656.
    • If you are able to access the missing tenant, take a screenshot of the system details to share with SAP.
    • If you are not able to access the missing tenant (it's not available or you don't have authorizations to view system data), continue to Step 2 by creating a support case.
  2. Report the missing tenant to SAP by creating a case for component XX-SER-SAPSMP-TEN using any available tenantNote: If you do not see the XX-SER-SAPSMP-TEN component choose XX-SER-SAPSMP-SYS.
  3. Include as much information as possible about the missing tenant, such as:
    • Order Number
    • SAP Analytics Cloud installation number
    • Tenant ID
    • Tenant Number (or system number)
    • Tenant Name
    • Attach screenshots showing the issue

NOTE: This installation is needed to get the correct Service Level Agreements (SLA) attached to your SAP Analytics Cloud cases so this is an important task!

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0