SAP Knowledge Base Article - Public

2420059 - "Export Failed" error when exporting files from Manage Documents

Symptom

  • Users cannot export multiple files from File Storage Document/Manage Documents
  • Users receive an error "Export Failed: Please try again"

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Documents
  2. Select a file or multiple files 
  3. Click to Export
    See the error "Export Failed"

Cause

The export size limit is 50mb. Exceeding this limit will cause the error.

Resolution

It is possible to perform a bulk download to SFTP. The feature only allows a maximum of 20 simultaneous downloads in BizX, each limited to 5GB total file size per download.

Check the Downloading Documents in Bulk | SAP Help Portal for more details on performing a mass download of attachments.

Keywords

File Storage Management, storage limit, documents export, export error, Manage Documents , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-ADM , Admin user creation , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508