Symptom
- Work manager is deployed to Agentry clients running on iPads
- Attempts for Agentry clients to transmit often gett stuck at "Checking Get Work Orders" stage.
- When the function module is executed in SAP ECC, it is successfully completing in 2 to 4 minutes.
- Similar behavior happening during delta download for Functional Locations and Equipment.
- After work order fetch BAPI execution on the SMP Server log, sometimes shows "loggedOut" message and Session End.
- On the client devices users would see the following error message after getting stuck for a while
Communications error (14)
'Angel' Connection failed
Ending transmission
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Environment
- SAP Work Manager 6.2.0
- SAP Mobile Platform version 3.0 SP13 PL7 Agentry client
Product
SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.2.0
Keywords
Work Manager, agentry, syclo, 14, communications, iOS, WM62, WorkManager, performance, stuck, stalled, BAPI, fetch, delta, transmit , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem
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