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2420179 - SAP Work Manager or Agentry Getting Stuck During Transmits

Symptom

  • Work manager is deployed to Agentry clients running on iPads
  • Attempts for Agentry clients to transmit often gett stuck at "Checking Get Work Orders" stage.
  • When the function module is executed in SAP ECC, it is successfully completing in 2 to 4 minutes. 
  • Similar behavior happening during delta download for Functional Locations and Equipment. 
  • After work order fetch BAPI execution on the SMP Server log, sometimes shows "loggedOut" message and Session End.
  • On the client devices users would see the following error message after getting stuck for a while 
    Communications error (14)
    'Angel' Connection failed
    Ending transmission


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Environment

  • SAP Work Manager 6.2.0
  • SAP Mobile Platform version 3.0 SP13 PL7 Agentry client

Product

SAP Mobile Platform SDK 3.0 ; SAP Work Manager 6.2.0

Keywords

Work Manager, agentry, syclo, 14, communications, iOS, WM62, WorkManager, performance, stuck, stalled, BAPI, fetch, delta, transmit , KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , MOB-SYC-SAP-WM , Syclo SAP Work Manager Application , Problem

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