Symptom
Electronic Signature (eSig) PIN fails and user receives a notification of failure via Email.
This KBA covers the following information:
- What triggers this notification?
- What template is used to control this message?
- Is there a way to disable the notification?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
User receives a notification similar to:
- This is an automated message from SuccessFactors Learning.
- Please do not respond.
- An electronic signature validation failed during an attempt to record a Learning Event. The failure details follow:
- Login user ID: User12345
- Login user Full name: User, Test
- Date: 20/Jan/2017 09:30 AM America/New York
Cause
This is the expected behavior if eSignature options are enabled.
Resolution
What triggers this notification?
- This notification is triggered when a PIN is required to Record a Learning Event and the PIN entered fails
What template is used to control this message?
- The ESigPinFailedNotification Template contains the message that is sent.
- You can use the ESigPinFailedNotification template to customize the message that an administrator receives when a user cannot record a learning event because his or her PIN fails.
- This can be modified as needed:
- Login as Learning Admin
- Navigate to System Administration > Manage Email > Email Notification Templates >
- Search for Template ID = ESigPinFailedNotification >
- Modify the Body and Subject of the notification as needed >
- More Information on modifying Notification Templates: KBA 2330530
Is there a way to disable the notification?
- There is not a way to suppress the notification if Electronic Signatures are enabled
- Electronic Signature Settings are found in System Admin > Configuration > Global Application Settings
- If a change in behavior is needed, please submit an Learning Enhancement Request
- Learning: https://influence.sap.com/SuccessFactorsLearning
- More Information: KBA 2090228
See Also
Keywords
learning, lms, esig, electronic, signature, pin, PIN, e-sig, e-signature, fail, notification, ESigPinFailedNotification, disable, enable, suppress, stop, turn, shut off, , KBA , LOD-SF-LMS-NOT , Notifications , Problem