SAP Knowledge Base Article - Public

2420220 - eSignature notification received when PIN fails

Symptom

Electronic Signature (eSig) PIN fails and user receives a notification of failure via Email.

This KBA covers the following information:

  • What triggers this notification?
  • What template is used to control this message?
  • Is there a way to disable the notification?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

User receives a notification similar to:

  • This is an automated message from SuccessFactors Learning. 
  • Please do not respond. 
  • An electronic signature validation failed during an attempt to record a Learning Event. The failure details follow: 
    • Login user ID: User12345
    • Login user Full name: User, Test
    • Date: 20/Jan/2017 09:30 AM America/New York

Cause

This is the expected behavior if eSignature options are enabled.

Resolution

What triggers this notification?

  • This notification is triggered when a PIN is required to Record a Learning Event and the PIN entered fails

What template is used to control this message?

  • The ESigPinFailedNotification Template contains the message that is sent.

  • You can use the ESigPinFailedNotification template to customize the message that an administrator receives when a user cannot record a learning event because his or her PIN fails.

  • This can be modified as needed:
    1. Login as Learning Admin
    2. Navigate to System Administration > Manage Email > Email Notification Templates >
    3. Search for Template ID = ESigPinFailedNotification >
    4. Modify the Body and Subject of the notification as needed >
      • More Information on modifying Notification Templates: KBA 2330530

Is there a way to disable the notification?

  • There is not a way to suppress the notification if Electronic Signatures are enabled
    • Electronic Signature Settings are found in System Admin > Configuration > Global Application Settings

  • If a change in behavior is needed, please submit an Learning Enhancement Request

See Also

2603553 - Password Policy

2499908 - How to reset users PIN

2805834 - PIN Rules - LMS

2333583 - Enable Admins to Reset E-Signature Password

Keywords

learning, lms, esig, electronic, signature, pin, PIN, e-sig, e-signature, fail, notification, ESigPinFailedNotification, disable, enable, suppress, stop, turn, shut off, , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions