SAP Knowledge Base Article - Public

2420220 - eSignature notification received when PIN fails


Electronic Signature (eSig) PIN fails and user receives a notification of failure via Email.

This KBA covers the following information:

  • What triggers this notification?
  • What template is used to control this message?
  • Is there a way to disable the notification?

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning

Reproducing the Issue

User receives a notification similar to:

  • This is an automated message from SuccessFactors Learning. 
  • Please do not respond. 
  • An electronic signature validation failed during an attempt to record a Learning Event. The failure details follow: 
    • Login user ID: User12345
    • Login user Full name: User, Test
    • Date: 20/Jan/2017 09:30 AM America/New York


This is the expected behavior if eSignature options are enabled.


What triggers this notification?

  • This notification is triggered when a PIN is required to Record a Learning Event and the PIN entered fails

What template is used to control this message?

  • The ESigPinFailedNotification Template contains the message that is sent.

  • You can use the ESigPinFailedNotification template to customize the message that an administrator receives when a user cannot record a learning event because his or her PIN fails.

  • This can be modified as needed:
    1. Login as Learning Admin
    2. Navigate to System Administration > Manage Email > Email Notification Templates >
    3. Search for Template ID = ESigPinFailedNotification >
    4. Modify the Body and Subject of the notification as needed >
      • More Information on modifying Notification Templates: KBA 2330530

Is there a way to disable the notification?

  • There is not a way to suppress the notification if Electronic Signatures are enabled
    • Electronic Signature Settings are found in System Admin > Configuration > Global Application Settings

  • If a change in behavior is needed, please submit an Learning Enhancement Request

See Also

2603553 - Password Policy

2499908 - How to reset users PIN

2805834 - PIN Rules - LMS

2333583 - Enable Admins to Reset E-Signature Password


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