2420304 - Unable To Modify Account Contact Information Using Migration Tool

You are trying to update Contact information from Accounts using the migration tool, however one of the following error messages is raised during the import simulation:

"Maintain complete data for all contact phone numbers to avoid deletion"
 
"Update not possible; existing data for CONTACT_PERSON not fully specified"
 
"Missing key specification for processing node BUSINESS_PARTNER_RELATIONSHIP ROOT"

"Error detected in source record with key value"

"Service call failed; report an incident"

SAP Business Bydesign

1. Go to the Business Configuration Work Center.
2. Enter the Overview view.
3. Search for activity Migration of Customers.
4. Click to open the activity.
5. Click on Migrate Customers using the Migration Tool.
6. Select the migration template.
7. Click on the Execute Migration button.
8. Select the option Step-by-Step.
9. Proceed to the step 3 - Simulation.

After the simulation is executed, the error is displayed in the log.

The migration tool uses fields from the migration template as key fields, in order to identify new/exiting data in a certain business object. When using the migration mode "Enhance Already Existing Records", the migration will not be able to be processed in case there is already an entry in the UI with the same key fields.

In the case of contact information for Contacts, the key fields are the Contact ID and the Business Partner. This means that if there is already an entry in the Contact Relationships tab with the same Business Partner ID, the migration will not be able to proceed with the import.

The system works as expected.

In order to modify contact information for Accounts, it is suggested to use either the Mass Data Maintenance work center or web services.

More details on the Mass Data Maintenance tool can be found on KBA 2325621 - What is Mass Data Maintenance and how it works?

2325621 - What is Mass Data Maintenance and how it works?

Customer, contact, details, update, not possible , KBA , maintain complete data for all contact , update not possible , SRD-CC-MIG-CNT , Migration: Content , How To

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions