SAP Knowledge Base Article - Public

2420786 - Workflow approving redirecting to login screen

Symptom

  • When the approver goes to "Pending Requests" or "To Do" list and click on the approval link, the system is re-directing to Log In screen.

Environment

  • Employee Cental

Cause

  • "Reverse Proxy Url Prefix. Leave blank for default" option in Provisioning is pointing to an incorrect URL.

Resolution

  1. Go to "Pending Requests" or "To Do" list 
  2. Open the Developer tools pressing F12 in your Keyboard
  3. Hover over the title of the request as belows:

2019-08-06_10-53-11.png

 

   4. Go to Provisioning and under Company Settings search for "Reverse Proxy Url Prefix. Leave blank for default." and correct the link is being shown according with the Data Center

For instance

 

Initial configuration:

2017-01-26_17-30-30.png

 

After:

2017-01-26_17-34-49.png

 

 

Keywords

  • Employee Central, Workflow, Log In, Log out, Provisioning, Proxy
, KBA , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508