2420835 - Quality Collector Job SM_CCLM:QUAL* or Job SM_CCL:QUAL* cancels - SAP Solution Manager

• Symptom 1:
  
  
• In Solution Manager 7.1
  Quality Collector Job SM_CCL:QUAL_<SID>* cancels.
  Upon inspection, the job log shows:
  "No Data found in Custom Objects InfoCube (0SM_ATC) for system XXX"
  
  
• Symptom 2:
  
  
• In Solution Manager 7.2
  Quality Collector Job SM_CCLM:QUAL_<SID>* cancels and following error is present in job's log:
  Step PREPARE start in ***********
  Step finished with RC eq to 14 and message No ATC Results found in BW cube 0SM_ATC for system
  Step PREPARE failed with RC 14 and message No ATC Results found in BW cube 0SM_ATC for system
  Job cancelled after system exception ERROR_MESSAGE".
  
  
• Symptom 3:
  
  
• In Solution Manager 7.2 
  Quality (ATC) Collector shows status RED and following message is present in SM_CCLM:QUAL_<SID>* collector job's log
  Step PREPARE start in ***********
  Step finished with RC eq to 14 and message No ATC Results found in BW cube 0SM_ATC for system
  Job finished

• Symptom 4:
  
  
• In Solution Manager 7.2 
  Quality (ATC) Collector shows status RED and following message is present in SM_CCLM:QUAL_<SID>* collector job's log
  Step PREPARE start in ***********
  Step finished with RC eq to 15 and message Error while fetching ATC Results from BW cube 0SM_ATC
  Job finished

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2

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