2421048 - Script Error when adding Time Information to an employees record or Cancelling leave

• Application error when adding Time Information to employees Job Information record. The same application error also happens when trying to import the data.
• Application error when canceling an approved leave

SAP SuccessFactors Employee Central

Time Off

If you go to:

1. In Manage Time Off Structures;
2. Time Account Type Waiting Period;
3. Advanced;
4. Include Inactive = Yes 

This user already has a Time Account Waiting Period ID (set to inactive).

Now when trying to add the time information for this user the system is trying to create a Time Account type Waiting Period,  but the code already exists for this user and is therefore throwing this duplicate error.

NOTE FOR INTERNAL STAFF ONLY: Please refer to the internal memo on this KBA for back-end error logs.

1. Navigate to Manage Time Off Structures;
2. Access the object Time Account Type Waiting Period;
3. Find User Record (you may need to click in advanced and select show inactive as "Yes");
4. Click in Take Action;
5. Permanently Delete Entry;

You should now be able to assign the Time Information to the user's Job Information and/or Cancel the leave.

EMPLOYEE_HRIS_GO_MULTIPLE_ICS_FOR_SAME_EC, ExtCodeInternalIdIntegrityViolationException, Time Account Type Waiting Period, Adding Time Information, Script error, Cancel, Leave , KBA , LOD-SF-EC-TIM , Time Off , Problem