SAP Knowledge Base Article - Public

2421215 - The remote server could not be found error while connecting to SAP Cloud Platform in SAP Analytics Cloud


  • The following error appears while trying to create a Live Data connection to the SAP Cloud Platform (HANA database):
    "The remote server could not be found. Please check that the Live Data connection details are correct."
  • Issue is only reproducible using URL type: https://epmprod<InstanceNum><Account><TenantNumber>
  • Using simplified URL works: https://<Company>.<Region>


  • SAP Analytics Cloud 2016.24.03
  • SAP HANA Cloud Platform

Reproducing the Issue

  1. Login to SAP Analytics Cloud with the URL type: https://epmprod<InstanceNum><Account><TenantNumber>
  2. Create a new Live Data Connection.
  3. Enter the connection details:
    • Connection Type: SAP HANA Cloud Platform
    • System Type: HANA
    • SAP HANA Cloud Platform Account: <Your HCP Account>
    • Database Name: <Your HCP Database Name>
    • Landscape Host: <The Landscape host of the HCP Account>
    • User name: <HCP USER having "sap.bc.ina.service.v2.userRole::INA_USER" Role>
    • Password: <Password for the above user>
  4. Click on "OK".
  5. Observe the error.


The URL with the tenant number defined is deprecated / no longer used.


Use the public (new) URL to logon to the system: https://<Company>.<Region>

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


SAP Cloud for Planning, c4p, cloudforplanning, Hana Cloud for Planning, Cloud for Analytics, C4P, Cloud4Analytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, Google, Chrome, memory, old url, new url, simple, HANA Cloud Platform, HCP, SCP, HDB , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0