SAP Knowledge Base Article - Public

2421370 - Import by Incrementally adding data is grayed out - SuccessFactors


"Import by Incrementally adding data" is grayed when importing Extended User Information - Personal Information

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Employee Profile
  • SAP SuccessFactors Platform
  • SAP SuccessFactors Succession Management

Reproducing the Issue

  1. Go To Admin Tools > Type in the Tool Search : Import Extended User Information
  2. Select Personal Information radio button, and the "Import by incrementally adding data is grayed out".



Select Trend Information and "Import by incrementally adding data" will be enabled




Select Background Information and "Import by incrementally adding data" will be enabled




Personal Information contains employee records which does not increment within a portlet.

Basically, Personal information such as date of birth, citizenship etc. only has one data, while the Trend Information and Background Information contains elements, fields or data that could increment or be appended to an existing record within the portlet.

This is the reason why the  "Import by incrementally adding data" is available only and can be selected for Trend and Background information.


SuccessFactors; Radio Button is grayed out; Import by Incrementally adding data; Extended; User; Information; , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EP , People Profile (Employee Profile / PP3) , LOD-SF-SCM , Succession Management , Problem


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