2421659 - Steps to be taken before any mass update in LMS instances

Admin is considering to mass update information in the LMS instance.

These are the recommended steps to be taken care before mass update LMS.

SAP SuccessFactors Learning

SAP SuccessFactors HXM Suite

After an update, customers may face issue related to integration, Connectors, FTP, etc because of an error occurred during the process of forcing new data.

To avoid such issues, refer the steps below to be followed before conducting an update in the LMS application. It is advisable before making updates or changes in LMS instance to:

1. Request a refresh from Production to Stage/Sandbox (normally will take 1 to 2 weeks to get it)
2. Once you have the refresh on stage or Sandbox do the change on this system and test
3. Document everything done, and the results of this mass update
4. If any doubt or issues please contact the SF Community, a consulting partner, or Professional Services (See KBA 2149831).
    Note SF Cloud Support cannot perform changes or consult on mass changes that can be done through UI individually or in bulk or through connectors.
5. If everything goes correctly, proceed to make the change in production environment (Mass Update)
6. Document what was done and the results for your internal documentation of changes applied in LMS instance

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