SAP Knowledge Base Article - Public

2421782 - Creating a Sync between Test to Production Instance in Provisioning results to a Blank Page


We are getting a Blank Screen when we try to create Sync between Test to Production Instance in Provisioning.

Synchronize Company Data Permission

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Synchronize Company Data Permission.JPG




Success Factors - Employee Central

Reproducing the Issue

Create a sync between Test to Production Instance in Provisioning via Synchronize Company Data Permission


  1. Source Data Admin user does not have the Instance Sync Permissions
  2. Popup blocker is enabled and stopping the pop up window
  3. Incorrect Data Centre URL selected (Example: performance12 instead of performance5)



  • Resolution for User Permissions

Please follow the below steps:

  1. Enable Instance Sync tool in both Source and Target instance (in Provisioning).
  2. In the Source and Target UI, provide Permission to the Admin to ‘Manage Instance Synchronization’ through RBP
  3. In Target instance, go to Provisioning, click on the link ‘Instance Synchronization Company Permissions’.
  4. Configure the Source instance ID and the objects that needs to be synced -> Save
  5. In the Source UI, navigate to Admin Center -> Synchronize instance configurations
  6. Select the Target instance ID and select the Objects/Picklists/Data
  7. Click on Start -> In the pop up window, you could choose which Objects/Picklists/Data needs to be Sync'd.
  • Resolution for Popup Blocker - see KBA 2088055
  • Resolution for incorrect Data Centre KBA 2088055


Instance Sync, Popup Blocker, Blank Screen, White Screen , KBA , LOD-SF-EC-PRV , Provisioning Changes , LOD-SF-PLT-IST , Instance Sync Tool , Problem


SAP SuccessFactors HCM Core 1611