SAP Knowledge Base Article - Public

2421886 - Home Page Shows Different Framework when Proxying

Symptom

When an user makes proxy with other user account the home page looks different.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the instance and see that the home page has high contrast
  2. Proxy to a user and see the home page does not have high contrast

Cause

The user who tries to proxy to another user has high contrast enabled under Settings -> Accessibility Settings

Resolution

  1. Go to Settings->Acccessibility Settings
  2. disable High Contrast
  3. disable Enhance Keyboard Navigation
  4. Save

See Also

help portal guide for Accessibility: Accessibility in SAP SuccessFactors

Keywords

Proxy, theme manager, framework, color, objects, figures, accessibility, view, settings, home page, High Contrast, Enhance Keyboard Navigation , KBA , LOD-SF-PLT-USR , User Management , LOD-SF-FWK-UI , User Interface Framework , Problem

Product

SAP SuccessFactors HCM suite all versions