SAP Knowledge Base Article - Public

2422462 - INTERNAL_ERROR SFAPI in candidate’s update – Recruiting Management


 The SFAPI integration to update candidate's data is failing with the "INTERNAL_ERROR (Internal error occurred!)" message.



SuccessFactors Recruiting Management (RCM) - All versions with SFAPI integration to candidate's data


Due to bad implementation of the integration, this article describes how to fix "INTERNAL_ERROR (Internal error occurred!)" message in SFAPI for Candidate’s integration when updating the field "extCandUserId".
Navigate to Admin Center > SFAPI audit log > SOAP > Response message in order to verify the error log:

 soap response.png


To fix this issue, first check the configured entity within the client’s instance: Admin Center > SFAPI Data Dictionary:

entity config.png


The above name has to match the name implemented in the integration. If the name does not match, as showed in the next figure, advise the client to talk to the responsible team for the integration (who built the integration) to make the necessary changes.
To check the integration message, navigate to admin center > SFAPI audit log > SOAP > Request message.

SOAP request.png


extCandUserId , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions