SAP Knowledge Base Article - Public

2423187 - Manage Pending Hire Error - Recruiting Management


  • Below error shown in Manage Pending Hires when RCM to EC Integration is not configured:
  • "RCM to EC integration is not configured correctly (missing transformation template). Please contact your system admin"
  • In Enhanced Manage Pending Hires you got the following error message: com.successfactors.template.bean.ContentBean.getContent() of a null object loaded from local variable 'contentTemplateBean'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Admin Center -> Manage Pending Hires
  2. Select Recruiting from the dropdown
  3. System throws the below error

Manage Pending Hires.PNG


This happens when you have RCM-ONB-EC integration in place and there is no RCM-EC integration configured. In this case, Onboarding option in the dropdown (pending Hires) works fine. Hence, when you have RCM enabled and when there is no RCM-EC integration configured, system throws an error.


This is not an issue and is expected with RCM-ONB-EC integration. However, you can use the below workaround to avoid such error in the Manage Pending Hires Recruiting dropdown.

Please upload a dummy RCM-EC transformation template. Attaching with the Sample template. Once this template is uploaded, you will not see the error in the Pending Hires. However, it may again show as 0 candidates or similar messages.

How to upload RCM-EC transformation template:

  1. Provisioning
  2. Import/Export Candidate to employee integration template

If you are a Partner, please follow the steps above. For Customer, please engage an SAP Parter for the initial upload of Transformation template.


Manage Pending Hires, Missing Transformation Template, RCM to EC , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem


SAP SuccessFactors Recruiting all versions